Refund & Cancellation Policy

Mind Soul Alignment

REFUND AND CANCELLATION POLICY

Updated Date: April 04, 2026

PLEASE READ THIS POLICY CAREFULLY AND IN ITS ENTIRETY BEFORE ENGAGING WITH ANY SERVICE OFFERED BY MIND SOUL ALIGNMENT. BY MAKING PAYMENT FOR, OR OTHERWISE COMMENCING YOUR USE OF, ANY SERVICE, YOU UNCONDITIONALLY AGREE TO BE BOUND BY THE TERMS OF THIS REFUND AND CANCELLATION POLICY. IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST NOT PROCEED WITH ENGAGING THE COMPANY’S SERVICES.

1. Preamble and Foundational Position

Mind Soul Alignment (hereinafter referred to as “the Company,” “we,” “us,” or “our”) provides personalised wellness coaching and facilitation services. These services are bespoke in nature — they are designed, prepared, and delivered specifically for each individual client, requiring the commitment of the Company’s professional time, expertise, resources, and intellectual effort from the moment a service engagement is confirmed.

Unlike the purchase of a physical product, a coaching or wellness service cannot be “returned” once delivered. The professional time invested, the sessions conducted, the frameworks applied, and the guidance provided constitute the service itself — and once rendered, they cannot be reclaimed, reversed, or reassigned. This fundamental characteristic of professional services is the foundation upon which this Refund and Cancellation Policy is built.

This Policy has been drafted to: set out with complete transparency the circumstances in which a refund may or may not be granted; define the procedures for cancellation requests and the timelines within which they must be submitted; protect the legitimate commercial interests of the Company against undue financial risk arising from cancellations made after service delivery has commenced or been prepared; and ensure that clients are fully informed of their obligations and the consequences of cancellation at every stage of the engagement.

This Policy forms an integral part of the Company’s Terms of Service and User Agreement and must be read in conjunction with it. In the event of any conflict between this Policy and any other document, this Policy shall prevail in all matters specifically relating to refunds and cancellations.

2. Nature of the Company’s Services — Why a Standard Refund Model Does Not Apply

The Company’s services include, but are not limited to: wellness coaching and energetic alignment sessions for individuals dealing with health-related challenges; coaching and facilitation support for parents and caregivers of children diagnosed with Autism Spectrum Disorder (ASD) or Attention Deficit Hyperactivity Disorder (ADHD); and mindset and financial block coaching for individuals seeking to transform their relationship with prosperity and abundance.

These services share material characteristics that directly inform this Policy: (1) They are experiential and intangible — the value delivered through a coaching session is immediate and personal and, unlike a product, cannot be physically returned. (2) They are deeply individualised — each engagement is tailored to the specific needs, circumstances, and goals of the individual client, and the professional preparation invested is unique to each client. (3) They carry no guaranteed outcome — results depend significantly on the client’s own engagement, openness, consistency, and personal effort, factors entirely outside the Company’s control; the absence of a particular outcome is not indicative of a failure of service delivery. (4) They require advance commitment of professional resources — upon confirmation of a service engagement, the Company allocates session time, preparatory research, and professional availability exclusively to the client, representing a direct and immediate economic cost to the Company.

The Company does not operate on a product-return model. It operates on a professional services model. The appropriate analogy is not a retail purchase — it is a professional consultation. A consulting professional is entitled to their fee for time committed and work performed, irrespective of whether the client is satisfied with the outcome. This is the governing principle of this Policy.

3. General Refund Position — The Default Rule

THE COMPANY’S DEFAULT POSITION IS: NO REFUNDS. All fees paid to the Company for its services are non-refundable as a general rule, subject only to the single, strictly defined exception described in Section 4 of this Policy. The non-refundable nature of fees reflects the professional investment made by the Company upon confirmation of every service engagement.

This default no-refund position applies in full to: all one-time service purchases; all recurring subscription-based service fees; all renewal period payments — whether at the 30-day, 90-day, or any subsequent renewal interval; all fees paid for services that have been partially delivered; and all fees paid in advance for future sessions that have been scheduled and confirmed.

The Company strongly encourages all prospective clients to review the Company’s service offerings carefully, seek any clarifications required before committing, and ensure that they are satisfied with the nature and scope of the Services before making any payment.

4. The Sole Exception to the No-Refund Position — Mutual Assessment of Mismatch

There exists one, and only one, circumstance in which the Company will consider a refund request: where both the Company and the Client independently conclude, upon mutual and honest assessment, that there is a fundamental and irreconcilable mismatch between the Client’s specific needs and the nature, scope, and methodology of the Services offered by the Company — and where this conclusion is reached and communicated within seven (7) calendar days of the date of the very first service session.

4.1 Conditions That Must Be Simultaneously Satisfied — A refund under this exception shall only be considered where ALL of the following conditions are met without exception:

• a. MUTUALITY OF ASSESSMENT: The conclusion of mismatch must be reached by both the Client and the Company. A unilateral declaration by the Client alone that a mismatch exists shall not suffice. The Company must independently agree, upon its own professional assessment of the engagement, that the Client’s needs fall outside the reasonable scope of what the Company’s services can address.
• b. TIMING: The refund request must be submitted in writing to the Company at sandeep@mindsoulalignment.com within seven (7) calendar days from the date of the first service session. Requests submitted after this window — regardless of the reason — shall not be entertained under any circumstances. Time is of the essence in this regard.
• c. FIRST SESSION ONLY: This exception is available only in relation to the very first service session undertaken by the Client. It is not available at any subsequent point in the engagement — including after subsequent sessions, renewals, or continuation of services in any form.
• d. GOOD FAITH: The Client must have attended the first session in good faith and with genuine intent to engage with the process. Clients who attend a session with the prior intention of seeking a refund, or who manufacture grounds for a mismatch determination, shall not be entitled to a refund, and the Company reserves the right to refuse any refund request where bad faith is reasonably suspected.
• e. WRITTEN COMMUNICATION: The refund request must be submitted in writing via email to sandeep@mindsoulalignment.com. Verbal requests, requests made through third parties, or requests submitted through any other channel will not be considered valid.

4.2 What Constitutes a “Mismatch” — A “mismatch” refers to a situation where: the Client’s presenting needs or circumstances fall outside the area of expertise or the methodological framework of the Company’s Services in a manner that was not apparent prior to the first session; the Company’s honest professional assessment is that it is not in a position to serve the Client’s needs effectively through its available service framework; or there is a fundamental incompatibility between the Client’s expectations and the nature of the coaching or facilitation work that the Company provides, which cannot be resolved through adjusted expectations or a modified approach.

A mismatch is emphatically NOT established by: the Client’s dissatisfaction with the pace of progress or results after the first session; the Client’s change of mind about engaging with coaching or wellness services; the Client’s personal discomfort with the process, without any objective incompatibility; the Client’s belief that results should have been more immediate or more significant; or any factor that was within the Client’s knowledge or control prior to the engagement.

4.3 Refund Quantum — What Is Refunded — Where only one session has taken place and no further sessions have been conducted, the refund shall be calculated on the basis of the total fee paid, less a proportionate deduction for the first session conducted, administrative costs, and any applicable taxes including GST, which are non-refundable in all circumstances. GST, service tax, and any other statutory levy paid on the service fee is not refundable under any circumstances, as it constitutes a government levy that the Company is obligated to remit to the relevant tax authority. The Company’s determination of the refund amount shall be final and binding, and shall be communicated to the Client in writing within fourteen (14) working days of the Company’s decision to approve the refund.

4.4 Refund Processing Timeline — Where a refund has been approved by the Company in writing, the refund shall be processed within fourteen (14) working days of the written approval. Refunds shall be made through the same payment channel used by the Client at the time of payment, where technically feasible. The Company accepts no liability for delays caused by banking institutions, payment processors, or other intermediaries.

5. Circumstances That Do Not Qualify for a Refund — Comprehensive List

The following circumstances shall NOT constitute grounds for a refund under any provision of this Policy, regardless of how the request is framed. These exclusions are absolute and are not subject to discretionary override.

Category A — Outcome-Based Grounds: (a) Non-achievement of a specific therapeutic, developmental, or personal goal that the Client expected to achieve through the Services. (b) Dissatisfaction with the rate of progress or the absence of visible results after any number of sessions. (c) The Client’s view that the coaching was insufficiently effective, transformative, or impactful. (d) Any claim that the Services did not produce the results described in any testimonial, promotional material, or case study referenced by the Company. (e) Failure to achieve a reduction in or elimination of any health symptom, developmental challenge, or emotional difficulty. (f) Failure to achieve any change in financial circumstance or mindset following the Company’s financial block coaching.

Category B — Client-Side Conduct Grounds: (a) The Client’s change of mind, shift in priorities, or withdrawal of personal motivation to continue the engagement, at any stage after payment. (b) The Client’s failure to attend one or more scheduled sessions, whether or not advance notice was given. (c) The Client’s failure to implement, practise, or engage with guidance, tools, or techniques provided during sessions. (d) The Client’s decision to pursue alternative coaching, therapy, or treatment alongside or instead of the Company’s Services. (e) The Client’s relocation, change in personal circumstances, or any other personal reason that makes continued engagement inconvenient or undesirable. (f) The Client’s dissatisfaction with the communication style, personality, or approach of the Company’s practitioner, absent any objective professional failure. (g) The Client’s claim that they were unaware of this Policy, where this Policy was published and available on the Website at the time of engagement.

Category C — Timing-Based Grounds: (a) Any refund request submitted after the expiry of the seven (7) calendar day window from the date of the first service session, regardless of the reason for the delay. (b) Any refund request relating to sessions that have already been conducted and delivered, beyond the first session. (c) Any refund request made after a subscription or service package has been partially or fully utilised. (d) Any refund request made after the Client has renewed their service engagement at any renewal interval — whether at 30 days, 90 days, or any subsequent renewal.

Category D — External Circumstances: (a) Any disruption, delay, or inability to continue sessions arising from circumstances beyond the Company’s reasonable control, including but not limited to natural disasters, pandemics, civil unrest, technological failures, power outages, or other force majeure events. (b) Any disruption arising from the Client’s own technical difficulties, internet connectivity issues, or device failures during online sessions. (c) Any change in the Client’s financial circumstances after payment has been made. (d) Any dissatisfaction arising from the Client’s misunderstanding of the nature of the Services, where the Company’s published materials and Terms of Service accurately described the Services at the time of engagement.

6. Cancellation Policy

6.1 Cancellation of a Subscription or Ongoing Engagement — A Client who wishes to discontinue an ongoing service engagement or subscription must provide written notice of cancellation to the Company at sandeep@mindsoulalignment.com at least seven (7) calendar days before the intended date of discontinuation. The subject line of the email must read: “Notice of Cancellation — [Client Name] — [Date of First Session].” Notice of cancellation must be submitted in writing with a minimum of SEVEN (7) CALENDAR DAYS’ advance notice before the intended end date. Cancellations with less than seven days’ notice, or verbal cancellations, shall not be treated as valid and the Client shall remain liable for any session fees falling within the notice period. Upon receipt of a valid cancellation notice, the Company shall: acknowledge the cancellation request in writing within three (3) working days; confirm the effective date of cancellation, which shall be no earlier than seven (7) calendar days from the date of receipt of the written notice; and provide a final statement of any outstanding amounts due from the Client for sessions delivered or scheduled within the notice period. No refund shall be payable in respect of any sessions delivered prior to the effective date of cancellation, or in respect of any sessions scheduled and confirmed within the notice period, regardless of whether the Client attends those sessions.

6.2 Cancellation of an Individual Session — Cancellation or rescheduling requests must be communicated to the Company at least forty-eight (48) hours before the scheduled session time. Sessions cancelled with less than forty-eight (48) hours’ notice shall be treated as sessions delivered for billing purposes, and no credit or refund shall apply. Sessions cancelled with sufficient advance notice may be rescheduled at the Company’s discretion and subject to availability; the rescheduled session must take place within the same billing or subscription period unless otherwise agreed in writing. Repeated late cancellations (three or more cancellations with less than forty-eight hours’ notice within any engagement period) may, at the Company’s sole discretion, be treated as a material breach of the service agreement and may result in termination of the engagement without any refund obligation on the part of the Company.

6.3 Cancellation by the Company — The Company reserves the right to cancel or discontinue a service engagement where: (a) the Client is found to have provided materially false, misleading, or incomplete information in connection with their engagement; (b) the Client’s conduct during sessions is abusive, threatening, disrespectful, or otherwise unprofessional; (c) the Company, in its sole and professional judgment, determines that the Client’s needs are beyond the scope of what the Company can safely or ethically address, and where this determination could not have been made prior to the commencement of the engagement; (d) the Client fails to make payment of any due fee within the agreed timeline; or (e) circumstances of force majeure render the continued delivery of services impossible for a period exceeding thirty (30) consecutive days. Where the Company cancels an engagement for reasons (c) or (e) above, any undelivered prepaid sessions shall be refunded on a pro-rata basis. No refund shall be due where the cancellation arises from (a), (b), or (d), which constitute client-side breaches.

7. Subscription and Renewal-Specific Terms

The Company’s services are offered under the following transactional structure, each of which carries specific cancellation and refund implications: Initial Engagement (One-Time Purchase) is subject to the no-refund default position in Section 3 and the sole exception in Section 4. First Renewal (30 days post-initial purchase): the Client’s decision to renew constitutes an independent and fresh confirmation of satisfaction with the Services to that point — no refund shall be available for fees paid at first renewal on the grounds of dissatisfaction with the initial engagement period. Second Renewal (90 days post-initial purchase): same position as first renewal — the decision to renew is an affirmative election made with full knowledge of the Service’s nature and methodology. Subsequent Renewals (open-ended after 90 days): each subsequent renewal represents an independent contractual commitment, and fees paid for any renewal period are non-refundable in their entirety.

The Client acknowledges that the act of renewing a service engagement at any interval constitutes an unequivocal representation that they are satisfied with the Services received to that point and wish to continue the engagement. Refund claims based on dissatisfaction with prior engagement periods, raised at the point of or after renewal, shall not be entertained.

8. Taxes and Statutory Levies — Non-Refundable in All Circumstances

All applicable taxes, including Goods and Services Tax (GST) levied in accordance with the Central Goods and Services Tax Act, 2017 and related legislation, are collected by the Company on behalf of the Government of India and remitted directly to the relevant tax authority. These amounts do not form part of the Company’s revenue and cannot, under any circumstances, be refunded to the Client. Accordingly, any refund calculated and approved under this Policy shall be computed on the pre-tax service fee only; the tax component shall in all cases be deducted from the refund calculation. Clients who believe they may be entitled to a GST input tax credit in connection with refunded services should seek independent advice from a qualified tax professional.

9. Disputes Relating to Refunds

9.1 Internal Grievance Process — Where a Client believes a refund request has been improperly refused or this Policy has been misapplied, the Client must first exhaust the Company’s internal grievance process: submit a written grievance to sandeep@mindsoulalignment.com, marked “Attention: Refund Grievance — [Client Name],” within fourteen (14) calendar days of receiving the Company’s decision, setting out clearly the original refund request and date submitted, the Company’s decision and reasons given, the specific grounds on which the Client believes the decision was incorrect, and any supporting documentation. The Company shall acknowledge the grievance within five (5) working days and provide a substantive written response within twenty-one (21) working days of receipt.

9.2 External Remedies — If the internal grievance process does not resolve the matter, the Client may seek redressal through the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, having jurisdiction over Badlapur or Thane, Maharashtra, India. All disputes shall be governed by the laws of India, and the courts at Badlapur or Dombivli, within the Mumbai jurisdiction, shall have exclusive jurisdiction. The Company shall at all times cooperate fully with any lawful inquiry or proceeding initiated by a competent Consumer Disputes Redressal Commission.

10. Client Acknowledgement and Acceptance

By making payment for any service offered by Mind Soul Alignment, the Client conclusively and irrevocably acknowledges and agrees that: (a) they have read this Refund and Cancellation Policy in its entirety and understand its terms fully; (b) they accept that the Company’s services are non-refundable as a general rule, and that refunds are available only in the single, strictly defined circumstance described in Section 4; (c) they understand and accept that the outcome of the Services is not guaranteed and that dissatisfaction with outcomes does not constitute grounds for a refund; (d) they have had the opportunity to seek independent advice on the contents of this Policy prior to making payment and have chosen to proceed on the basis of their own informed assessment; (e) they accept that this Policy, together with the Company’s Terms of Service and User Agreement, constitutes the complete and binding agreement between the parties regarding refunds and cancellations, and supersedes any prior or contemporaneous verbal or written representation to the contrary; and (f) they accept that the Company’s decision on any refund request, made in accordance with this Policy, is final and binding subject only to the formal dispute resolution process described in Section 9.

11. Modifications to This Policy

The Company reserves the right to amend, update, or replace this Policy at any time. Any amended Policy shall be published on the Website at https://mindsoulalignment.com/ with an updated effective date. Clients who have already entered into a service agreement prior to the publication of an amended Policy shall continue to be governed by the version of this Policy that was in force at the time of their engagement, unless they expressly agree to be bound by the revised Policy. New clients whose service engagement commences on or after the date of publication of a revised Policy shall be bound by the revised Policy from the commencement of their engagement.

12. Contact for Refund and Cancellation Matters

All communications relating to refund or cancellation requests, grievances, or inquiries under this Policy must be directed in writing to:

Entity: Mind Soul Alignment
Address: Flat No. 104, Shubhaarmbh Apartment, Behind Parasiya Hills, Belavli, Badlapur West – 421503, Maharashtra, India
Email: sandeep@mindsoulalignment.com
Website: https://mindsoulalignment.com/

Please use the following subject line formats: Cancellation Notice: “Notice of Cancellation — [Your Full Name] — [Date of First Session]”; Refund Request: “Refund Request — [Your Full Name] — [Date of First Session]”; Refund Grievance: “Refund Grievance — [Your Full Name] — [Date of Original Request].” The Company shall respond to all refund and cancellation communications within five (5) working days of receipt.